MyRecon OSINTRefund and Cancellation Policy
The short version
- All sales are final. Extended scan packs are non-refundable once bought, including if you change your mind or do not use the scans.
- Nothing renews. Extended scan packs are one-time payments, so there is no subscription to cancel.
- Payment errors are always fixed. If you were charged twice, or paid and the pack never appeared, we apply the pack or return the extra money.
1. What you are buying
An Extended Scan Pack is a digital service: ₹99 for unlimited standard scans plus 10 Extended username scans across 3,000+ platforms each, with no expiry or auto-renewal. It is the only paid website plan and requires sign-in. Free accounts get 5 standard 500+ platform scans a day with complete results after sign-in, while guests can use a free 100-platform preview without an account. See section 12 of our terms of use.
2. Delivery
Nothing is shipped. A pack is applied to your signed-in account after the payment provider confirms payment. Indian checkout uses Razorpay at ₹99; international checkout, when available, uses Buy Me a Coffee at US$3.99 for the same pack. International buyers must enter their MyRecon activation code in the Shop purchase question after payment, and submit the answer. If the pack has not appeared on the pricing page after an hour, write to us with the provider's payment or order ID so we can verify and resolve the purchase.
3. Cancellation
Packs do not auto-renew and nothing is charged again unless you choose to buy again, so there is nothing to cancel. You can stop using a pack at any time; unused pack credits never expire and are not refunded. Paid standard access remains unlimited after the Extended credits are used.
4. No refunds, and the exceptions
Purchases are final. We do not refund a pack because you changed your mind, did not use it, used only part of it, or did not get the result you hoped for. A pack buys scans, not a particular result; platforms that block a check are shown as unchecked, not counted as found or missing.
The only exceptions are errors in taking payment, and a suspension that is our choice rather than your fault:
| Situation | Outcome |
|---|---|
| You were charged more than once for the same purchase | Every duplicate charge returned |
| You paid but the pack was never applied, and we cannot apply it | Payment returned |
| We suspend your account for a reason other than your breach of the terms | Unused part of the pack returned |
Pack credits do not expire during service outages. An Extended scan that fails because of a fault on our side is returned to your balance automatically and never counts as used. Previously purchased passes keep their original terms; if a fault on our side prevents their use for a substantial part of their validity period, we extend them.
5. Reporting a payment problem
Email aryan@bugsnaps.in from the address you signed in with, and include the payment or order ID and provider name from your receipt. We reply within 2 working days. Money returned under section 4 is sent through the original payment provider to the original payment method. Processing time depends on that provider and your bank or card issuer.
This policy does not affect any right you have under the Consumer Protection Act, 2019 or other law that cannot be waived.
6. Contact
Aryan Walia, sole proprietor, trading as MyReconEmail: aryan@bugsnaps.in
Gurugram, India